Marketing, Sales

Voicemail or eMail?…The Answer is Yes!

Let’s face it.  Most of us are in meetings (even if some are virtual – phone/web) most of the day. 

Reaching someone live between the hours of 8am-5pm in today’s business world has become a near impossibility.

Just for fun let’s say you do get someone to pick up the phone.  Odds are, you have just distracted that person from a task they believe to  be a priority over whatever it is that you have called about.  Just think of your own experience.  How long does it take you to pick up an inbound call when you do not recognize the caller ID?  Don’t hold your breath, right?

It is for this reason I now almost always leave BOTH a voicemail and email message when contacting a client or partner, particularly if this subject is important to them.

Try for a live discussion via phone first, of course.  When you get their voicemail, leave a brief message and tell them that you will also send an email if that is a more convenient mode of communication for them.  Then, send the email with “My Voicemail” included in the subject.

But don’t take my word for it.  Marketing firm CCSI has this to say in their recent blog post…”Lead generation strategies that put e-mail and direct mail before telemarketing may be putting the cart before the horse and missing out on the optimal impact of each vehicle….”  The gist of their post?  Leave a voicemail before sending email.

Doing both has increased my response ratio significantly.


Social Network Users Are Also Power eMail Users…

New Study from CRM Agency Merkel research shows that people who use social media sites like Facebook and Twitter are also much more likely to check email often.  Traditional thinking on this topic is that social media users are done with “traditional” messaging like email.  Not so, says this study: